Refund policy

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.

We only refund or exchange products that are defective or that the incorrect product or size has been sent.

Unfortunately, we do not refund or exchange products in a change of mind case or the incorrect size was purchased. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at managment@inheartswake.com. Please note that returns will need to be sent to the following address at the customer's expense: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at managment@inheartswake.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 days have passed since we’ve approved your return, please contact us at managment@inheartswake.com