Shipping policy

 

SHIPPING METHOD
Shipping is fully integrated with Australia Post to ensure automated despatch notifications including tracking information (domestic only), along with real-time shipping calculations provided by Auspost based on the destination, products purchased and shipping method chosen. We ship to the address placed in checkout - not your PayPal address (if PayPal is used as your payment method).

Our international shipping is currently not insured and any items that are "lost" or "damaged" in the mail are not the responsibility of the store.

We only accept PayPal for our international customers, and it is recommended - but not required - to purchase trackable shipping upon checkout.

PACKING AND DISPATCH TIME
Packing and Dispatch happen once a week on a Thursday. Orders must be placed before 10 am AEDT each Thursday to ensure shipping that day. Orders placed after 10 am will fall into the following week's Packing and shipments. If your item becomes unavailable although it was available at the time of purchase, you will be notified by our customer service which will help you find a suitable alternative. The below shipping times are advised and not guaranteed.

DELIVERY TIME
Once your order is packed and ready to be dispatched there will be additional courier shipping time which can vary depending on the time of the year. At High volume times of the year (Christmas Time) you can expect even longer waiting times.

Australian Domestic standard orders:  NSW,SA,TAS,ACT,VIC,QLD (3-5 days), WA,NT,HOB (5-9 days) - NOTE: 

International orders: please allow 2-4 weeks for delivery. As international customs can hold items, your order may take longer than the 2-4 week guideline, in which case it may take 4-8 weeks.
International express orders: delivery within the week.

SHIPPING COSTS
Shipping costs are calculated in real time, at the time of checkout. We can not provide you with estimates. Costs are based on product/s purchased, delivery address, and shipping method chosen. Costs are in $aud. You can use xe.com to approximate the conversion rate to your local currency. 

IMPORT TAXES/DUTY FEES
For orders sent outside of Australia, duty fees and duty costs can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office. The majority of our orders are not affected by import taxes, but we must outline that this can be a possibility.

PRE ORDERS
Australian customers
We ship pre-orders the week of the products release, with the intention to arrive on release day. Sometimes there can be shipping delays from the courier, when this happens it is out of our control.

International customers
We ship pre-orders generally a few weeks ahead of time to allow for shipping times, with the intention to arrive on release day. If manufacturing of the pre-ordered product has been delayed we will advise on an estimated delivery time.  Sometimes this will mean that you order will come later than the pre-order date. there can be shipping delays from the courier, when this happens it is out of our control.